This Privacy Policy explains how Flora Point processes personal data when you visit the website, contact us, request a consultation, or place an order for wedding bouquets and event decoration services.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and dates, plan floral designs, coordinate seasonal substitutions where needed, manage pickup or venue delivery, process payments, maintain records, improve the website, and comply with legal obligations.
We may share data with payment processors, communication providers, website hosting and analytics services, and delivery or setup partners involved in fulfilling an order or appointment. These parties may process data on our behalf and are expected to use it only for the agreed purpose.
We may disclose personal data when required to comply with law, respond to lawful requests, enforce our terms, protect our rights, or address security and fraud concerns. We may also share information in connection with a business reorganization if permitted by law.
We may process contact details, event and design preferences, communication content, order details, appointment information, payment-related records, and technical data such as device and usage information. For wedding and event projects, this may also include dates, venue details, style preferences, guest count ranges, and delivery or setup instructions.
We collect data when you contact us by phone, use the contact form, request a consultation, place an order, confirm project details, or arrange pickup or venue delivery. We may also receive information from payment processing, scheduling, and website analytics tools used to operate the site.
The site may use essential cookies to support page functions and security, preference cookies to remember basic settings, and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent depending on their purpose.
You may block or delete cookies through browser controls, and some browsers allow you to limit tracking preferences. If cookies are disabled, parts of the site may not function as intended, including form handling and session-related features.
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances.
To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for additional details to verify the request and to protect against unauthorized disclosure.
We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, and meet legal obligations. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
